**Notice **
So that our customers can be perfectly clear about our Terms and Conditions, You CAN NOT check out without clicking the "Yes I have read and agree. Thank you please continue with your checkout " button. This gives us an electronic signature for your purchase and lets us and our banks know that you have read them and agree to the terms. This way we are sure that our customers are aware of what our Terms of Sale are before they continue with their purchases.
Thank You.
Order Online 24 hours a day
- For the Fastest most Accurate processing. Our website is Encrypted so that your information is always safe.
- We will also be glad to take your order over the phone during our regular phone hours.
For questions:
- email: enquiry@rainbowturtle.com
24 hours a day
We check our emails all day every day.
- phone: 1-866-788-3396 or 503-788-3396 - To talk to a real person -
Mon-Fri 8:am to 1:00pm then again 4:00pm to 8:00pm Pacific Time.
We even answer and return calls on the weekend.
So feel free to call and if you leave a message we will get back to you as soon as we can.
Our holiday schedule information
- We are closed for phone orders on all major govenment holidays
- On Holidays, Weekends or Vacations you can still place orders online and they will be processed.
- However we will ship them on the next business day that we are open for phone hours.
- We also try to answer all emails and phone messages whenever possible.
- News years Eve and New Years Day
- Memorial Day
- Independence Day 4th of July
- Labor Day
- Thanksgiving Day and the day after
- Christmas Eve and Christmas Day
- All Saturday and Sundays
- Our family/company takes 4 Weeks vacation out of each year.
We will place our vacation dates here when we do not have phone hours.
You can still purchase online during our vacations.
- Orders will just not ship until the first working day with phone hours.
If it is not posted we are not on vacation.
Topics
- Contact Information
- Ordering Help
- Marble Size Chart
- Payment Information
- Shipping Information
- Return Policy
- Conditions of Use
- Privacy Policy
Contact RainbowTurtle
Contact us.
- Our online contact form
- Email:
- Telephone: 1-503-788-3396
- Location:
For technical problems with our website, please contact
webmaster@rainbowturtle.com
Ordering Help
- To add any item on our site to your Shopping Cart,
choose the "Add To Cart" button at the lower right corner of the page.
- In order to checkout and complete your order you will need to go to your
Shopping Cart and select the "Checkout" button in
the lower right corner.
- After selecting the Checkout button you will be prompted to Login to your account
or if you are a new user you can now create a new account. Once this is complete you will be taken back to
the Checkout proccess.
- Please complete all steps in the checkout proccess so that we will have a correct shipping & billing address
for your order.
- Once your order is complete you will be taken to a confirmation page thanking you for your business with us.
Marble Size Chart
The marbles, flat marbles, seaglass and glass shapes on our store are machine made from 100% glass. They are made from soda-lime glass or silica lime mostly recycled glass and some new glass.
Some of the marbles are handmade and are also 100% glass.
The crystal spheres/marbles are made from quartz crystal and do not have lead in theml.
The Fiber Optic Marbles do have lead in them. The Swrovski Crystal Prisms that have lead in them are labeled "Leaded" the ones that do not have lead in them are labeled "NL".
Please view the size chart to compare what different sized marbles look like. This marble size chart is only to show you the relative sizes of marbles it is not the actual size of the marbles.
Payment Information
We accept the following forms of payment:
- Visa
- Mastercard
- Discovercard
- American Express
- Personal Check/Money Order/Cashiers Check
We will not ship until our bank verifies available bonified funds.
We will cancel your order if we do not receive payment within 5 business days.
NOTICE: Your billing address must match the address on your bank card
or we can not process your order.
Shipping Information
Basic Shipping FAQ
We ship Primarily USPS - United States Postal Service and UPS - United Parcel Service.
-
USPS - UNITED STATES POSTAL SERVICE PRIORITY MAIL DELIVERY TIMES FROM PORTLAND, OREGON:
1-3 DAYS DELIVERY from day of shipment to MOST ADDRESSES IN THE UNITED STATES - Saturdays are counted as a shipping day.
-
UPS - MAP BELOW FOR GROUND DELIVERY TIMES FROM PORTLAND, OREGON:
Shipping is counted from next day of shipment except for Next Day Air and 2nd Day Air only. Shipping is for business days only and DOES NOT COUNT WEEKENDS OR HOLIDAYS:
-
WE SHIP TO ALL US STATES, APO ADDRESSESS AND US TERRITORIES:
We NO LONGER ship Internatially.
-
We ship SOME OF OUR PACKAGES with an ADULT SIGNATURE REQUIRED for safety:
If you DO NOT WANT A SIGNATURE REQUIRED for your packages you can request us NOT TO PUT A SIGNATURE REQUIRED in the comments box during checkout to release us and the shipper from any responsibility if the package was delivered but not received by the customer. Or just have it shipped to your work or where someone is there to sign for it.
-
UPS SERVICE FEE FOR INCORRECT INFORMATION:
Please be sure that your shipping address is correct because if it is "Returned", "Unable to Deliver", "Wrong Address" , "Sent to the wrong address" or any other problem because it is typed incorrectly or the wrong address is typed in for shipping address you will be responsible for any extra charges ($10.00 for an Exception for UPS) and any reshipping costs.
-
25 and 50 pound cartons can only ship UPS GROUND:
They are shipped direct from the factory and are packaged for UPS shipment only. Please DO NOT choose US Mail.
-
Is your shipping extremely high?
Please make sure the country you entered is the UNITED STATES and not another country or it will calculate shipping to that country.
- IF YOU ARE USING AN AMERICAN EXPRESS CREDIT CARD:
We have been advised by AMERICAN EXPRESS that they require us to have a SIGNATURE REQUIRED as well as INSURANCE on packages. If you are using an AMERICAN EXPRESS CARD and do not want a Signature Required or Insurance please LET US KNOW in the COMMENTS BOX during checkout so we and the shipper are released of liability if the package is said to be delivered by the shippping company but the customer says they did not get it. We will contact you to let you know how much the insurance will be and that a Signature will be Required.
- We need your
current correct daytime phone number and current correct daytime email to contact you in case your products do not fit in one flat rate box or if there is any other problems with your order or shipping. If we can not reach you we will hold up shipment until we can contact you.
Return Policy
- We do not accept returns except under expressed permission from Dwight, RainbowTurtle, Krista or Aaron. We will only accept returns for DEFECTIVE, BROKEN or DAMAGED from the FACTORY products. DAMAGE from SHIPPING is the responsibility of the shipping carrier (USPS or UPS). We will treat any "defective/damaged/broken product" on an individual basis and whenever necessary credit or refund all or partial product costs. If you return products for any other reason with permission you will receive a STORE CREDIT for the amount of the product less shipping cost and a 15% re-stocking fee. We expect that all returned products are in the same condition as when they were shipped with unopened packaging and packaged and shipped the same as when they were received.
- ALL RETURNED PRODUCTS WILL RECEIVE A STORE CREDIT ONLY.
- Our glass marbles, gems and other products are machine made unless otherwise stated. They are not consistent in color, shape or size. Actual product colors may vary as computer monitors may not depict true colors images. They will have some folds, nicks, color variation (either from dye lots or different monitors) and bubbles. This is normal it is not a defect in the glass it is not optical glass. Please Note Descriptions and uses for Flat Marbles/Gems
- Flat Glass Marbles are machine made and will have some folds, bubbles or marks in them. This is normal and it is not an imperfection, they are not optical glass. They are not all exact in size or shape.
- Flat Marbles/Gems are designed/made for use in floral vases, decorations etc: They were not designed for use in crafts such as necklaces or magnets that need a clear piece. Many people us them for this purpose but there might be a percentage of them that can not be used for this purpose and would be waste. We can not be responsible for the waste when used in crafts.
- The Marbles, Flat Marbles, Glass Shapes, Nuggets, Seaglass and Gems sold by weight have an approximate number per pounds. They vary in size and can not have an exact count per pounds only an approximate number.
- We take the pictures of our products ourselves. We are not professional photographers and we do not try to enhance the pictures. We try our best to take them as naturally as possible to show you the product as clear as we can. On our monitor they appear very close to the actual color but all monitors are different and we do not have any control over how they appear on another monitor. You will have to decide for yourself if the color is right for you. We do not accept returns if the color is wrong. All original shipping costs WILL NOT be refunded. Customer will be responsible for all return shipping. Because of our costs involved we will also charge a 15% re-stocking fee for all returned products.
- If there is a problem (defective product as stated above) with your purchase please contact us immediately. We will only accept problems concerning products up to "10 business days" from our shipping day. If there is a problem with the product, customers will know upon receipt. We ship our packages with delivery confirmation and are notified by the carrier of when the package was delivered.
- You are always welcome to report any problem by email: Enquiry@rainbowturtle.com (24 hours a day) or by phone: 1-503-788-3396 (7:00am to 4:00pm Monday through Thursday and Friday 7:00am to 12:00 noon Pacific Time). After the 10 business days from shipment we assume the product was received with no problems and are no longer responsible.
Conditions of use
- This site is to be used for the purpose of purchasing products online only.
- We do not in any way give permission to anyone to use, sale, trade, copy reproduce in any way pictures, wording, ideas or whatever else may be viewed on or from this site.
Privacy
- We will NEVER for any reason give out any information about any
customer who has used this site.
- Your information is used only for the purchase of products on this
website RainbowTurtle.com.
- We do not and will not share any information about any of the
customers who have used this site for any type of solicitation or lists of any kind.
- Your information is always considered private and is treated as such.
- We do not send out mailings for advertising. We do not have a mailing list.
**WARNING**
- The products on our website are not toys for young children. Purchasing them is at the discretion of an adult that shall assume full responsibility for the safety of any child under the age of 18 that may have access to them. Any adult (18 years or older) purchasing any of our products shall take the responsibity for knowing the age, safety level and ability of any child they either give these products to or allow access to. Many of the products marbles, wooden toys, etc. are very tiny and should not be given to children under 3 years of age. This is a guide line for parents, adults or guardians for children. You know your childrens habits and ability levels and it is up to you to decide what is safe to hand to your child and what is not. We can only let you know that small objects toys or not can be dangerous for young children.
- Glass marbles, shapes, gems or other glass products can break or chip and are sharp, Glitter is a powder or small particals that can get into eyes or mouth, toys are small or breakable or may have sharp parts. Some of the products have lead in them. We can not mention all hazards or safety precations here for all products so it is the sole responsability of the adult when ordering or purchasing. When ordering or purchasing you assume full responsibility for your safety or the safety of anyone you may let use or give these glass products to.
- FOR YOUR SAFETY AND FOR THE PROTECTION OF YOUR GLASS:
The Crystal Balls, Diamonds, Prisms and all glass products can be a very effective magnifying glass and left in direct sunlight could magnify the suns rays and cause a fire. They also could discolor if left in the sun for long periods of time. When purchasing any of our glass products you take full responsibility for the safe use and care of your product. We can not be responsible once it is purchased and shipped to the customer.
- To use this website you must be 18 years or older. Once your order is placed you have confirmed that the above age requirements of 18 years are true and met.
**Attention California residents. Proposition 65 WARNING**
- Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. We have stated on the website the Swarovski Crystal Prism Balls that contain lead. We have also stated that the Fiber Optic/Cats Eye Marbles products (Marbles/Spheres and Hearts) also contain lead in them.
- If you are not sure of a product do not purchase it until you contact us so we can research the contents of it with the producers of the product.
|
